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Frequently Asked Questions
We know you’ve got this, but you might have a question or two. Take a look below to find some answers. If you have other questions, be sure to talk to your doctor.
A specialty pharmacy distributes medications for people with serious health conditions requiring complex therapies. The complexity of these medications may be due to the way they are administered, their side effects, or the conditions they are used to treat.
As you go through the prescription process, remember: your Nurse Ambassador is here to help. Get in touch by calling 1.800.2RINVOQ (1.800.274.6867).
It is important to take your medication as prescribed. If you miss a dose, give your doctor a call. He or she can walk you through what to do next.
RINVOQ should be stored in the original bottle between 36°F and 77°F (between 2°C and 25°C) to protect it from moisture. Keep RINVOQ and all medicines out of the reach of children.
Connect with your Nurse Ambassador or one of our Insurance Specialists to help you navigate the insurance process. You may receive a comprehensive summary of insurance benefits, including out-of-pocket costs for RINVOQ, or information about the insurance process, including appeals.
Changing to a different plan, or changes within your current plan, can lead to disruptions in coverage if you’re not prepared.
Things to consider:
- What medical expenses do you anticipate for the upcoming year?
- Are your current doctors, hospitals and other medical facilities in the plan’s network?
- Are there limits on coverage for certain conditions?
- Are your prescription medications, including RINVOQ, covered?
Here’s your health plan checklist:
- What’s covered
- Make sure your preferred doctors, hospitals and medical services are within the plan’s network.
- Check that your existing medications are covered. Be sure to let the insurance provider know that you take RINVOQ.
Compare the following and decide based on your health needs which plan is the best option for you:
Once you’ve narrowed down your options, use our Insurance Comparison chart to help you see how each plan stacks up side-by-side.
Have more questions? Speak with one of our Insurance Specialists today at 1.800.2RINVOQ (1.800.274.6867).
If your pharmacy is unable to process your RINVOQ Complete Savings Card for instant savings, you may still be able to get RINVOQ for as little as $5* a month by receiving a rebate for the amount you paid for your prescription. Your Nurse Ambassador can connect you with an Insurance Specialist to help determine if this option is right for you.
Medicare is a federal health insurance program. It provides health benefits for:
- People 65 and older
- Younger people with certain disabilities
Prescription medicine coverage is available to everyone on Medicare by enrolling in either:
Medicare Part C — A Medicare Advantage Plan that includes prescription coverage
Supplemental Plans (Part D) — a stand-alone plan that adds coverage for your prescription
It's important to note that there are limits on the coverage of prescription medicines, including which medicines are covered and how much you pay for a medicine that is covered.
Are you eligible for Extra Help?
About 1 in 3 people on Medicare currently receives Extra Help — which means you may qualify.
There are 3 ways to apply:
- Online at www.socialsecurity.gov/extrahelp
- Call Social Security at 1.800.772.1213 (TTY 1.800.325.0778)
- At your local Social Security Office
For more information about RINVOQ and Medicare, click here to download Understanding Medicare
Still have questions? Our Insurance Specialists are here to help. Call 1.800.2RINVOQ (1.800.274.6867).
Medicaid is a health coverage program funded jointly by the federal government and individual states. It provides medical assistance for:
- low-income adults
- pregnant women
- elderly adults
- people with disabilities
State Medicaid programs may provide coverage for RINVOQ — depending on where you live.
To find out the specific coverage policy and information for a particular state Medicaid program, please call 1.800.2RINVOQ (1.800.274.6867).
*Terms and Conditions apply. This benefit covers RINVOQ™ (upadacitinib) alone or for RINVOQ plus one of the following medications: methotrexate, leflunomide (Arava®), or hydroxychloroquine (Plaquenil®). Eligibility: Available to patients with commercial prescription insurance coverage for RINVOQ who meet eligibility criteria. Co-pay assistance program is not available to patients receiving prescription reimbursement under any federal, state, or government-funded insurance programs (for example, Medicare [including Part D], Medicare Advantage, Medigap, Medicaid, TRICARE, Department of Defense, or Veterans Affairs programs) or where prohibited by law or by the patient’s health insurance provider. If at any time a patient begins receiving prescription drug coverage under any such federal, state, or government-funded healthcare program, patient will no longer be able to use the RINVOQ Complete Savings card and patient must call RINVOQ Complete at 1.800.2RINVOQ to stop participation. Patients residing in or receiving treatment in certain states may not be eligible. Patients may not seek reimbursement for value received from the RINVOQ Complete program from any third-party payers. Offer subject to change or discontinuance without notice. Restrictions, including monthly maximums, may apply. This is not health insurance.
Arava and Plaquenil are registered trademarks of their respective owners.